Terms & Conditions

Last updated: 19 August 2026

1. Who we are

The LUMEA Cosmetics online shop (hereinafter “the Shop”) is operated by:

In this document, “we” refers to the company above, and “you” or “the Customer” to the person placing an order or browsing the site.

2. Scope and acceptance of these terms

These terms govern access to the Shop and the distance selling of the cosmetics offered through it. Placing an order means you have read, understood and accept these terms, in the form published at the time of your order.

The relationship between us is governed by Romanian law, in particular Government Emergency Ordinance no. 34/2014 on consumer rights in distance contracts, Law no. 365/2002 on electronic commerce, Government Ordinance no. 21/1992 on consumer protection and Government Emergency Ordinance no. 140/2021 on the conformity of goods.

3. Your customer account

You can buy with or without an account. If you create one, you are responsible for keeping your password confidential and for the activity carried out through your account. You may ask us to delete your account at any time by writing to the email address above; deleting the account does not affect orders already placed, nor the documents we are legally required to keep.

We may suspend or close an account used fraudulently, for fictitious orders, or for purposes that harm the Shop or other customers.

4. Products and product information

We sell cosmetics that comply with Regulation (EC) no. 1223/2009 on cosmetic products. For each product we publish the name, description, price, pack contents and, where applicable, the ingredient list (INCI) and how to use it.

Photographs are illustrative. There may be slight differences in shade between the image on your screen and the actual product, caused by your display settings or the lighting in the photograph. Packaging may change from batch to batch; the contents remain as described.

The information on this site is not medical advice. If you have a skin condition, a known allergy, or you are pregnant, consult a doctor before using a new product. We recommend patch-testing on a small area of skin before first use.

Product availability is limited to stock on hand. If an ordered product is no longer in stock, we will tell you and refund in full the amount paid for it.

5. Prices

On the English version of the Shop prices are shown in euro (EUR) and include VAT. The delivery cost is shown separately, before you complete the order, and is added to the value of the products. The price that applies is the one displayed at the moment the order is placed.

We may change prices at any time without prior notice, but a change does not affect orders already confirmed. If a price was displayed incorrectly because of an obvious technical error, we will contact you before dispatching the order and give you the choice of confirming it at the correct price or cancelling it with a full refund.

6. Orders and conclusion of the contract

An order goes through the following steps: you add products to the cart, fill in your delivery and billing details, choose a payment method, review the order summary and confirm. Before confirming you can correct any information you entered.

After confirming you receive an automatic email acknowledging that the order has been registered. That email does not constitute acceptance of the order. The contract is concluded when we send you confirmation that the products have been dispatched.

We may decline an order, informing you and refunding any amount collected, if the product is no longer available, if the delivery details are incomplete or plainly incorrect, if there are well-founded suspicions of fraud, or if there is a history of deliveries refused by the same person.

7. Payment

You can pay for your order in any of the following ways. The methods available to you are shown at checkout, before you confirm.

7.1. Card payment online

You pay immediately, by card, through our partner payment processor. Transactions are authenticated with 3-D Secure.

7.2. Cash on delivery

You pay the courier when the parcel arrives, in cash or by card if the courier accepts card payment on delivery. The amount due is the one shown at checkout, and the parcel cannot be opened before payment — you check that the packaging is intact while the courier is there. For cash-on-delivery orders we may ask for confirmation by phone before dispatch.

7.3. Bank transfer

You receive our bank account details together with the order confirmation. Pay into the account matching the currency of your order:

The lei account is used for orders placed in Romania, the euro account for orders from the rest of the European Union. The order is dispatched once the money reaches the account, usually within one or two working days of payment. Please put your order number in the payment reference. If the money does not arrive within five working days, the order is cancelled automatically, at no cost to you.

7.4. Card payment via payment link

On request, or for orders placed by phone or email, we can send you a secure payment linkgenerated by our processor. The link takes you into the processor’s secure environment, where you pay by card, again with 3-D Secure authentication. The link expires after a limited time and is valid for a single payment.

We never ask for your card details by phone, email, SMS or chat , and we never ask for the code your bank sends you. If you receive such a request in our name, it is an attempted fraud — do not reply, and tell us about it.

7.5. Card data security

Your card details never reach us and are not stored on the Shop’s servers. They are entered directly in the payment processor’s secure, PCI DSS certified environment. All we receive from the processor is confirmation that the payment succeeded or failed.

7.6. Invoicing

The invoice is issued electronically and sent by email, in accordance with the tax legislation in force, whichever payment method you choose.

8. Delivery

We deliver in Romania and to every European Union member state, by courier. Dispatch takes place within 24 working hours of the order being confirmed.

Within Romania, delivery is free for orders over 500 lei; below that threshold the rate shown at checkout applies. In the rest of the European Union, delivery costs 10 €, taxes included, whatever the order value.

Prices are shown in lei on the Romanian version of the Shop and in euro on the English one. Cash on delivery is available only for deliveries within Romania.

The full conditions — timeframes, costs, what to do if a parcel arrives damaged — are set out on the Shipping & Returnspage, which forms an integral part of these terms.

9. Right of withdrawal

If you are a consumer, you have the right to withdraw from the contract within 14 calendar days of taking possession of the products, without giving a reason and without penalty, under Emergency Ordinance no. 34/2014.

On top of this statutory right, we voluntarily offer a commercial period of 30 days for returning unopened products, under the conditions set out on the Shipping & Returns.

Under art. 16(e) of Emergency Ordinance no. 34/2014, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery. Unsealed and used cosmetics fall into this category.

10. Conformity and complaints

We are liable for any lack of conformity existing at the time of delivery, under Emergency Ordinance no. 140/2021. If the product you receive is not as it should be — damaged, expired, different from what you ordered — write to us at contact@lumeastore.eu with your order number and, if possible, a photograph. We reply within five working days and propose a remedy: replacement of the product or a refund.

Complaints concerning cosmetics — adverse reactions, concerns about a particular batch — are treated as a priority and passed on, where appropriate, to the manufacturer and the competent authorities.

11. Liability

We accept liability for the conformity of the products and for the correct fulfilment of your order, within the limits of the law. We are not liable for use of the products contrary to the instructions on the packaging, for individual reactions to ingredients declared on the packaging, or for temporary unavailability of the site caused by maintenance, by the hosting provider, or by events beyond our control.

Nothing in these terms limits the rights that consumer protection legislation grants you on a mandatory basis.

12. Intellectual property

The content of the Shop — text, photographs, graphics, logo, page structure, source code — belongs to us or is used with the rights holders’ permission. You may view and print the content for personal use. Any reproduction, distribution or commercial use without our written consent is prohibited.

The manufacturers’ trade marks and names shown on the site belong to their proprietors and are used solely to identify the products offered for sale.

13. Personal data

We process your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Romanian Law no. 190/2018. The details — what data we collect, for what purposes, how long we keep it and what your rights are — are in our Privacy Policy and our Cookie Policy.

14. Force majeure

Neither party is liable for failure to perform its obligations caused by an event of force majeure within the meaning of the law. The affected party notifies the other within five working days of the event occurring.

15. Dispute resolution

We would rather resolve any dissatisfaction directly. Write to us at contact@lumeastore.eu and we will reply within five working days.

If we cannot reach a solution, you may turn to the Romanian National Authority for Consumer Protection (ANPC) — anpc.ro — including through the alternative dispute resolution (ADR)procedure governed by Government Ordinance no. 38/2015: anpc.ro/ce-este-sal.

The list of ADR bodies in the European Union is available on the European Commission website.

Disputes not settled amicably fall within the jurisdiction of the Romanian courts at our registered office, except where the law gives you the right to bring proceedings before the court of your own domicile.

16. Changes to these terms

We may update these terms at any time. The version applicable to your order is the one published when you placed it. The date of the last update is shown at the top of the page.

17. Contact

NEDERMANN LAB SRL · Bd. Eroilor nr. 42, floor 1, apt. 9, 400129 Cluj-Napoca, Cluj County, Romania · contact@lumeastore.eu · +40 750 218 222 · Monday–Friday, 09:00–18:00.